Lum Orng can only accept returns for items purchased through www.lumorng.com If you purchased our products from a third-party retailer, please contact the retailer or the store directly.
If you would like to return the items for any reason, we will gladly accept them. Please return them in their original packaging, unopened and unused, within 15 days of the delivered date. We will issue a refund to your original method of payment. Please note that original shipping charges are not refunded and that some products on sale may not be refundable with prior notice. All returns will be charged with a restocking fee (10% of the purchase amount), and it will be deducted from the refunded amount.
Please note that partial order cancellations are not available.
All return refunds are processed within approximately 7-10 days upon arrival at our distribution center.
Please note that our return policy may change at any time without notification.